What does "Failed to Connect to Server" mean?

The short answer

“Failed to Connect to Server” means your device or app could not reach the online service it needs.

Why this message appears

Usually, one of these is happening:

• Your internet is unstable or disconnected
• The server is down or overloaded
• A firewall, VPN, or proxy is blocking the connection
• The app/server address is wrong (bad URL, port, or DNS issue)
• The app is outdated and can’t talk to the server properly

How to fix it

Try these in order:

• Check your internet: open a few websites or switch networks
• Restart your app, browser, router, or device
• Turn off VPN/proxy temporarily and try again
• Check service status on the company’s status page or social account
• Update the app and your system
• Sign out and back in to refresh your session
• If you manage the server: verify server is running, logs are clean, and port/DNS settings are correct

When should you worry?

You usually don’t need to worry if it happens once. Pay attention if:

• It happens every time, on multiple networks
• Other users report the same issue
• You see it with many apps, not just one
• You also get security warnings or unusual login problems

If it keeps happening after basic checks, contact support with the exact error, time, and what you already tried.