How to get a refund from the App Store

The short answer

Go to Apple’s “Report a Problem” page, choose the purchase, pick a refund reason, submit, and wait for Apple’s decision email.

How to request a refund

1) Open Apple’s refund page

• Go to reportaproblem.apple.com
• Sign in with the same Apple ID used for the purchase

2) Pick the right item

• Tap “I’d like to” and select Request a refund
• Choose the app, subscription, in-app purchase, movie, or book
• If you were charged twice, pick the item that shows the extra charge

3) Choose your reason carefully

• Common options include:
  • Didn’t mean to buy this
  • Item fails to work as expected
  • Child made purchase without permission
• Be honest and specific; short, clear details help

4) Submit and wait

• Apple usually emails a decision in 24–48 hours (sometimes longer)
• If approved, money returns to your original payment method
• Bank/card refunds can take several business days

If your refund is denied

• Submit one more request with clearer details
• Ask for help through Apple Support
• Cancel unwanted subscriptions to avoid future charges:
  • Settings > [your name] > Subscriptions

When should you worry?

• You can’t find the charge on the refund page
• The charge appears on your bank but not in purchase history
• You see unknown purchases (possible account compromise)

If any of these happen, contact Apple Support quickly and change your Apple ID password.